Shipping policy

Shipping destinations

We currently ship within the continental United States.

Order processing

In-stock orders are dispatched within three business days after order confirmation. Business days are Monday through Friday, excluding U.S. federal holidays.

Any different dispatch schedule, including for a preorder, will be stated before purchase.

Shipping charges

Available shipping methods and charges are displayed at checkout before payment. Any free-shipping offer applies according to the conditions displayed with that offer.

Delivery and tracking

Carrier transit time is additional to our order-processing time. Any delivery estimates shown at checkout are estimates and may be affected by weather, holidays, or carrier delays.

We send tracking information when your order ships.

Shipping delays

If we cannot dispatch your order within the promised timeframe, we will notify you, provide an updated estimate, and offer the option to accept the delay or cancel for a full refund. If we cannot ship your order, we will cancel it and refund your payment.

Address changes

Please check your shipping address carefully before submitting your order. Email us promptly if a correction is needed. Changes may not be possible after shipment.

Delivery problems

If your package is damaged, missing, or marked delivered but cannot be located, email softmetricskin@gmail.com with your order number. We will investigate and work with you to resolve the issue under our Return and Refund Policy.

Contact

Soft Metric LLC
softmetricskin@gmail.com